Privacy policy
This page explains what information TokoClinic collects when you use the website and book sessions, how it is used, how long it is retained, and the safeguards we apply.
By using the website, you agree to this policy.
1) Information we collect
a) Account & contact: name, phone, email, and other info you enter during sign up/login or in your profile.
b) Booking: selected date/time, payment status, receipts, and appointment history.
c) Messages: content you send via the contact page or other channels.
d) Technical: IP, browser type, visited pages, access times, and security logs for troubleshooting and abuse prevention.
b) Booking: selected date/time, payment status, receipts, and appointment history.
c) Messages: content you send via the contact page or other channels.
d) Technical: IP, browser type, visited pages, access times, and security logs for troubleshooting and abuse prevention.
2) How we use information
Your information may be used to:
- create and manage your account
- process bookings, prevent time conflicts, and manage session capacity
- issue and show receipts and track payment status
- contact you about bookings, schedule changes, and support requests
- improve service quality, analyze errors, and enhance platform security
- create and manage your account
- process bookings, prevent time conflicts, and manage session capacity
- issue and show receipts and track payment status
- contact you about bookings, schedule changes, and support requests
- improve service quality, analyze errors, and enhance platform security
3) Payments and financial data
Payments are processed through a payment gateway. Card details and passwords are not stored on the website.
The website may store transaction metadata such as payment ID/tracking code, amount, time, and transaction status for receipts and follow-up.
4) Sharing with third parties
Your information is not sold.
We may share information only as necessary with:
- the payment gateway (to process transactions)
- hosting/server and security providers (to run the platform and protect it)
If required by law or competent authority, information may be disclosed in accordance with regulations.
- the payment gateway (to process transactions)
- hosting/server and security providers (to run the platform and protect it)
If required by law or competent authority, information may be disclosed in accordance with regulations.
5) Cookies and sessions
Cookies and server sessions are used for secure login and to keep you signed in. They are necessary for core functionality.
If you disable cookies, login or booking may not work properly.
6) Data retention and deletion
Account and booking data is retained as long as needed to provide services, issue receipts, support appointments, and comply with legal requirements.
Some security logs may be kept for a limited time for abuse detection and troubleshooting.
7) Security
We apply safeguards to reduce the risk of unauthorized access (access control, restricting sensitive pages, and security logging).
However, no system can guarantee absolute security.
8) Your rights
You can request access to, correction of, or updates to your account information.
For booking- or data-related requests (to the extent they do not conflict with legal/financial record requirements), contact us using the channels below.
9) Contact
Email: support@tokoclinic.ir
10) Policy changes
This policy may be updated. The latest version will be published on this page.